Question 1

Is makeup okay before my appointment?

Accepted Answer

Yes, light makeup is fine. We recommend avoiding heavy makeup so we can assess your skin more clearly.

Question 2

Should I avoid sun exposure before treatment?

Accepted Answer

Yes, strong sun exposure should be avoided when possible. Please use sunscreen before your visit if you expect to be outdoors.

Question 3

Is there downtime?

Accepted Answer

There is usually no major downtime. Depending on the treatment and your skin, temporary redness, warmth, or bruising can occur.

Question 4

What if I am using retinol?

Accepted Answer

If you are planning Dactor Peel, please stop retinol for one week before your visit. This helps avoid treating skin that is too sensitized.

Question 5

How should I book?

Accepted Answer

Please book by Instagram DM or LINE. Phone booking is not available.

Question 6

Can I also book through Hot Pepper Beauty?

Accepted Answer

Yes, you can. For detailed date coordination or longer-range availability, the booking page or Instagram DM is easier.

Question 7

Are there any arrival time notes?

Accepted Answer

Please arrive on time for your appointment. Arriving slightly early is fine, but arriving much too early may be difficult to accommodate.

Question 8

How long does one appointment take?

Accepted Answer

Usually about 2 to 2.5 hours. This includes consultation, changing, and final menu adjustment.

Question 9

Can multiple people book together?

Accepted Answer

Simultaneous treatment is not available. Glows is operated by one practitioner, so we kindly ask guests to visit alone when possible.

Question 10

What payment methods are available?

Accepted Answer

Major credit cards, electronic money, PayPay, and d-barai are accepted. If needed, you can confirm in advance by Instagram DM.

Question 11

Is English support available?

Accepted Answer

Yes, English support is available. Instagram DM or LINE is the easiest way to contact us in English.

FAQ

If the FAQ does not fully answer your case, you can still ask us directly by DM